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ご利用規約 Terms of Service

(English follow below)

Shipping policy

We will ship within 1-2 business days (excluding Saturdays, Sundays, and holidays) after we confirm the details of your order. ).
●Free shipping for orders over 5,000 yen.
●We deliver between 8:00 am and 9:00 pm.
● The ordered product does not arrive within 3 days after the customer receives the "Confirmation of order details Order number xxxxxx" email (it may take 3 days or more if Saturdays, Sundays, and holidays are in between). If so, please contact us at contact@mirabelle-drinks.com with your name and order number. We will confirm the delivery status of your order.

If you are in a hurry (delivery within 2 days of your order, next day delivery in the Kanto region), please complete your order and payment by noon, and write "Urgent delivery request" in the message field when placing your order. Please fill in



Refund policy

Please check the [Refund Policy] at the bottom of the page.



privacy policy

(Purpose of use of personal information)
Our company and its affiliated companies will use the personal information received from customers only for the following purposes.
1. Guidance of various information through e-mail magazines, etc.
2. Thank you for answering questionnaires and participating in various events and reporting the results
3. Data analysis to enhance product services
4.Other operations equivalent to or closely related to the above
Personal information received from customers will be used within the scope of the above purposes after obtaining the consent of the customer, and will not be used beyond that scope. In addition, we will not disclose or provide personal information to third parties without the consent of the customer. However, if there is a lawful request for disclosure from a court, police, consumer center, or equivalent public institution, we may disclose information accordingly.





If you have any other questions or concerns, please feel free to contact us at contact@mirabelle-drinks.com.



Refund Policy

● When you receive the item, please check immediately if it is the item you ordered.
● We pay close attention to the quality of the product, but if the product is damaged or soiled, or if it is different from your order, please contact us within one week after delivery.
We accept exchanges for non-defective products or returns.
● We do not accept cancellations or changes of orders due to customer's convenience, or returns of delivered products (including things that are different from what you expected, including accidental orders).
Contact for returns: contact@mirabelle-drinks.com

Privacy Policy

About the purpose of using personal information
Our company and its affiliated companies will use the personal information received from customers only for the following purposes.
1. Information on various information through e-mail newsletters, etc.
2. Thank you for answering the questionnaire and participating in various events and reporting the results.
3. Data analysis to enhance products and services
4. Other operations similar to the above, and operations closely related to the above
Personal information received from customers will be used within the scope of the above purposes with the consent of the customer.
We will not use it beyond that range.
In addition, we will not disclose or provide it to a third party without the consent of the customer.
However, if there is a legal disclosure request from a court, police, consumer center or a similar public institution.
We may disclose information accordingly.

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Free local delivery is available for orders over ¥5,000.
Deliveries are made from 9am till 9pm.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at contact@mirabelle-drinks.com with your name and order number, and we will look into it for you.

In the case you would like urgent delivery (within 2 days from order or even the next day for Kanto region), please complete your order before noon and write "Urgent Delivery Please" in the message space when you place your order. contact us anytime at contact@mirabelle-drinks.com
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